Entries from September 2007 ↓

Items I Carry, originally uploaded by c2jupin.

Inspired by the Flickr group..check it out.

Last week I was a victim of credit (well, debit) card fraud by a company called digismarket.com. They claim to see eBooks on various items… Funny that some include “how to run a business.”

At any rate, I have never been to their site much less purchased something from them…imagine my astonishment when I noticed that I had a $4.95 transaction posted from them. I contacted Wachovia and they started a fraud search immediately. I cancelled both our debit cards and received new ones. I also contacted the better business bureau and filed a formal complaint against the company. Finally, I contacted the “support” at digismarket..here’s our correspondence:

September 6- Me to them

To Whom It May Concern (or Johanna Ray):

I have a charge in the amount of $4.95 (digismarket.com) posting from
my debit card. I have never once bought anything from your website nor
have even planned. I am expecting a full refund or I will be
contacting the State of New York Attorney General’s office about your
operation. It appears that MANY, MANY others have fallen prey to your
practices:

http://www.sygyzy.com/2007/02/07/e-books-are-the-new-419/

Please contact me ASAP to resolve this matter.

September 6- Their response

Hello,

Please tell me the name and last name of the cardholder, the last four
digits of the card number and the date of the charge so I will be able
to find the transaction in the database and in case if you didn’t
purchase our goods I will make the refund.

Sincerely yours,

Digismarket.com Support Team

September 6- My response

I want my $4.95 refunded immediately. If necessary, I will take legal action.

I have notified my bank and their fraud department is starting an investigation. Also, I have made a formal complaint with the Better Business Bureau and have notified them of the website listing many other people complaining about being charged wrongfully- see below. The local NY office will be contacting you.

Govern yourself accordingly.

Complaint Submitted
Your complaint has been submitted. Your complaint number is: 5477009. The complaint has been transferred to the local BBB to be handled in their system. You may wish to copy or print this information for further reference. Press OK when ready.

The complaint is being handled by the BBB listed below. Please contact them with any questions.

Better Business Bureau Serving Metropolitan New York (New York, NY)
257 Park Avenue South
New York , NY 10010-7384
Phone: (212)533-6200
Fax: (212)477-4912
Email: inquiry@newyork.bbb.org
Web: http://www.newyork.bbb.org

September 7- Me following up.

I am still awaiting my refund and your answer. In addition to the BBB, I have contacted my bank’s fraud department and I plan on contacting the Attorney General’s office of New York.

Please respond.

September 7- Their second response

Dear Chris,

We have made the refund for you. It can take up to 7 business days for
money to return depending on the bank. Thank you again for cooperation
and reporting about this situation.

And yes, they finally did refund my $4.95..however, that is not the point! How in the world did they get my card? What thieves! There seems to be a slew of others who have also fallen prey, too.

If you are a victim of digismarket.com I would do the following:

1- Cancel your charged card ASAP
2- Notify your bank and/or credit card company immediately
3- Contact Digismarket.com’s “support” demanding a refund:

Johanna Ray
d/b/a Digismarket.com
johanna.market@gmail.com
16 Hudson Street
Selden, NY 11723
607-821-2630
681-346-6445

4- Contact the New York Attorney General’s office:

Consumer Helpline: 1-800-771-7755
Crime Victims Hotline: 1-800-771-7755
Medicaid Fraud Control Unit: 212-417-5397
Environmental Crimes:1-800-771-7755
For the Hearing Impaired: 1-800-788-9898

5- Contact the New York Better Business Bureau

Better Business Bureau Serving Metropolitan New York (New York, NY)
257 Park Avenue South
New York , NY 10010-7384
Phone: (212)533-6200
Fax: (212)477-4912
Email: inquiry@newyork.bbb.org
Web: http://www.newyork.bbb.org

7- Leave a comment below or at sygyzy.com’s article on the matter

Believe me- this isn’t the end..by a long shot.